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Returns Policy

You have 28 days, to cancel your order or exchange an item.


Please note: goods that are personalized, bespoke or made-to-order to your specific requirements, are non-refundable, unless faulty.


Should you choose to return or exchange your order you will need to deliver the item(s) to:


Kaigami Ltd

32 North Street





within the 28 days cancellation period.

The cost to return the item(s) will not be reimbursed by KaiGami Ltd unless damaged or faulty.


Terms and Conditions


‘Customer’ means a physical person or legal entity (otherwise referred to as ‘you’) who enters

into a contract with us to buy Goods or Service ‘Contract’ means any contract between you and us for the sale and purchase of Goods or Services, incorporating these Terms.

    ‘Goods’ means any goods agreed in the Contract to be supplied to you by us (including any part or parts of them).

    ‘Normal Working Hours’ means 9am to 5.30pm on a Working Day.

    ‘Order’ means an order for Goods or Services made by you in accordance with these Terms.

    ‘Order Confirmation’ means our written acceptance of your Order.

    ‘Working Day’ means Monday to Friday, excluding Bank or other Public holidays.



2.1. When you place an Order this will be regarded as an offer by you to purchase the Goods or Services subject to these Terms and we shall not be obliged to accept your offer at our discretion. We reserve the right to obtain validation of your payment details before providing you with any Goods or Services.


2.2. The Order Confirmation will be binding on you unless there is an unacceptable discrepancy between the Goods or Services that you ordered and those detailed in the Order Confirmation. You should notify us as soon as you become aware of any such discrepancy and in any event prior to the

dispatch of the Goods.


 2.3. If we cannot supply the Goods ordered by you, we reserve the right to offer alternative Goods of equal or superior quality. In such cases, if you do not wish to accept the alternative Goods offered, you may cancel the Order and require the refund of any money paid to us in respect of that Order,

including carriage charges.


 2.4. We make every effort to supply the Goods as advertised but reserve the right to supply the Goods subject to minor variations in specifications, where these are changed for manufacturing purpose. Any such minor variation will not give you the right to cancel or rescind any Order or Contract made with us. Images of Goods are provided for illustrative purposes only and the actual Goods you receive may differ from the image displayed in the catalogue or on our website.


2.5. When you place an Order, you are undertaking to us that:

      (a) all details you provide to us for the purpose of purchasing Goods or Services are correct, and

      (b) the credit or debit card you use to make a purchase from us is your own card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any Goods or Services you order from us.


2.6. The Minimum order quantity stands at 6, with a minimum quantity amount per design of 3.



3.1. Goods and Services, together with VAT when applicable, are invoiced at the price prevailing

at the time of your Order and can be made through bacs payment or cheque.


3.2. Payment is due prior to shipment on orders valued up to £350. Any order placed, valued at

£350 or more will be given a payment term of 30 days.


3.3. Prices will fluctuate from month to month for overseas orders. The fluctuating prices are

determined by the HMRC exchange rates as stated on their website. Please visit the web link

below for rates.



4.1. Dispatch of goods are estimated at one to two weeks from the time payment has been

received and cleared..


4.2. We shall use reasonable endeavors to dispatch Goods to you by the estimated delivery

date, but time shall not be of the essence for delivery and we shall not accept liability for failure

to deliver within the stated time or on a stated day where this is caused by circumstances

beyond our reasonable delivery companies control.


4.3. A dispatch note and invoice with tracking details will be sent to you as soon as your order has

left our warehouse.


4.8. If we are unable to deliver the Goods within 30 days of the estimated delivery date, you will, be

entitled to cancel the Order and require any monies paid to us in respect of that Order to be refunded.

In order to cancel, you must send written notice of cancellation to us after the estimated delivery date

but before actual delivery of the Goods or notification from us that the Goods are ready for delivery.


4.9. We ship to most of Europe.


4.10. Delivery to non-European countries or outside USA may result in import duties payable on receipt

of the goods. You will be liable for these duties. You should contact the local customs office in the

relevant jurisdiction for further information on customs policies or duties. If any licence or consent of

any government or other authority is required for the acquisition, carriage or use of the Products by

you, you shall obtain such license or consent at your own expense and if necessary produce evidence

to us on demand.


Registered in England NO: 07097049

VAT Reg No: 982 9555 61


Registered office: 32 North street, Lewes, BN7 2PH, UK




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Copyright© 2009 Kaigami Ltd